Privacy Policy
Privacy Policy Chocolaterie Steenvoorden
Effective date: 19-11-2024
At Chocolaterie Steenvoorden, we take our customers' privacy seriously and process personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, protect, and store the personal data we collect from you.
1. Collected Data
We collect various types of personal data when you visit our webshop or place an order. The data we collect may include:
Personal data: such as your name, email address, telephone number, delivery address and billing address.
Payment details: such as payment method and payment information (e.g. credit card details), which are processed via external payment providers such as iDEAL or PayPal.
Order information: such as products ordered, order number, shipping information, and order history.
Technical data: such as IP address, browser type, device information, location data, cookies and other tracking data that is automatically collected when you visit our website.
2. Purposes of Data Processing
We use your personal data for the following purposes:
Processing orders: to process and ship your order and keep you informed about the status of your order.
Customer Service: To answer questions and resolve any issues you may have with your order.
Marketing and offers: if you have given permission, we can keep you informed of special offers, discounts and news about our products.
Payments: to process payments and prevent fraud.
Improving our services: to improve the user experience and optimize our products and website based on the collected data.
3. Legal basis for processing
We process your personal data on the basis of the following legal grounds:
Execution of an agreement: when you place an order, we process your data to execute the agreement.
Consent: If we use your data for marketing purposes, we will only do so if you have given us your consent. You can withdraw your consent at any time.
Legal obligation: We also process your data to comply with legal obligations, such as tax laws or other obligations related to sales.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to analyze site usage and improve the user experience. Cookies are small text files that are stored on your device when you visit our website.
Essential cookies: These cookies are necessary for the functioning of the website (e.g. for the shopping cart and checkout process).
Analytical cookies: We use analytical cookies (for example Google Analytics) to analyse and improve the use of our website.
Marketing cookies: These cookies are used to provide personalized advertisements based on your browsing behavior.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the website's functionality.
5. Sharing Data with Third Parties
We only share your personal data with third parties when this is necessary for the execution of the agreement or to comply with legal obligations:
Payment providers: for processing payments.
Shipping partners: such as postal services and parcel delivery companies, to deliver your order.
Marketing platforms: If you have subscribed to newsletters or promotional emails, we may share your information with our email marketing services
Government agencies: where necessary to comply with legal obligations (e.g. tax returns).
We ensure that these third parties comply with privacy legislation and take adequate measures to protect your data.
6. Data Security
We take appropriate technical and organizational measures to protect your personal data against loss, theft, misuse, or unauthorized access. Our website uses SSL (Secure Sockets Layer) encryption to secure data transmission between your device and our servers.
7. Data Storage
We retain your personal data for no longer than is necessary for the purposes for which it was collected. We retain data we need for tax or administrative purposes for the legally required period.
8. Your Rights
You have certain rights regarding your personal data. You can:
Access the personal data we hold about you.
Request correction if your data is incorrect.
Request deletion of your data, unless we still need it for legitimate purposes.
Request restriction of the processing of your data.
Request portability of your data, so that you can take your data with you to another service provider.
Object to the use of your data for certain purposes, such as direct marketing.
You can exercise your rights by contacting us at info@chocolateriesteenvoorden.nl. If you have a complaint about how we handle your data, you can contact the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
9. Contact details
If you have any questions about this privacy policy or if you wish to exercise your rights, please contact us.
Contact details:
Chocolate shop Steenvoorden
Deventerstraat 21-20
7311BH Apeldoorn
The Netherlands
Info@chocolateriesteenvoorden.nl
Last modified: 19-11-2024